Frequently Asked Questions

Delivery times depend on your location: Same day or next day for Dhaka city, 1–2 days for Greater Dhaka, 2–3 days for major cities, and 3–5 days for remote areas. See our full Shipping Info page for details.

Yes! All orders over 1500 TK qualify for free shipping nationwide. Orders below 1500 TK have a delivery charge of 60–120 TK depending on your zone.

Once your order is dispatched, you'll receive an SMS with a tracking number. You can use this to track your parcel on the courier's website. You can also contact us with your order number for a manual update.

Yes — we deliver to all 64 districts of Bangladesh. Delivery times and charges vary by location.

The courier will call you before arriving. If you're unavailable, they'll attempt delivery up to 2 more times. After that, the parcel may be returned to us and you'll need to re-order or arrange re-delivery.

We accept returns within 7 days of delivery for defective, damaged, or incorrectly delivered items. Change-of-mind returns are not accepted. See our full Returns Policy for details.

Email us at support@xitakeshop.com.bd within 7 days with your order number and photos of the issue. Once approved, we'll arrange a free pickup from your address.

Once we receive and inspect your returned item, refunds are processed within 3–5 business days. The amount is returned to your original payment method (bKash, Nagad, card, or bank).

Yes, if the original item is out of stock or if you prefer a different model. Any price difference will be charged or refunded. Contact us to discuss your options.

Absolutely. We source 100% genuine products from authorised distributors only. Every product includes the manufacturer's original warranty card and documentation.

Yes. All products include manufacturer warranty — 12 months for mobiles and smartwatches, 6 months for earbuds, 3 months for chargers and cables. See our Warranty Policy for full details.

All products listed on xitakeshop are brand new, sealed in original packaging. We do not sell refurbished or used items.

Yes! Contact us via WhatsApp or email and we'll let you know when the product is back in stock. You can also request items not currently listed on our site — we may be able to source them for you.

We accept Cash on Delivery (COD), bKash, Nagad, and all major debit/credit cards through our secure payment gateway.

Yes. Our website uses SSL encryption for all transactions. We never store your card details on our servers. You can also choose Cash on Delivery if you prefer to pay at the door.

EMI is available on select products through certain bank cards. Contact us to find out if your purchase qualifies.

This can occasionally happen due to network issues. Please email us at support@xitakeshop.com.bd with your transaction ID and we will resolve it within 24 hours. You will not be double-charged.

No. You can check out as a guest. However, creating an account lets you track orders, view order history, save addresses, and get faster checkout next time.

Go to My Account and click Lost your password? Enter your email and we'll send you a reset link.

Log into your account and go to My Account → Orders to view all your past and current orders with their status.